- Involve the complainer is developing a solution. Acknowledge the concerns of the complainer. During discussions with the complainer focus on solving the problem instead of just venting. Ask for solution ideas. You want the complainer involved in the solution—they need to have buy-in. This approach with the complainer sets a good example for the rest of the staff.
- Make the complainer feel comfortable with offering ideas. It may be necessary for you to throw out some ideas (prime the pump so that the complainer sees what you are looking for. Make them feel at ease.
Highlights The benefits companies offer are among the most important factors to consider when applying for a job and then